Refund policy

At Pawtastic Pet Store, we want you (and your pet 🐾) to be completely happy with your purchase.

We offer a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

Refunds (No Return Required)

If your refund request is approved, you will not be required to return the item.

To request a refund, please contact us at info@pawtastic-pet.store with the following:

Your order number
A description of the issue
Photo evidence (if applicable)

We reserve the right to request additional information before approving a refund.

Damages, Defects, or Wrong Items

Please inspect your order upon delivery. If your item is:

Damaged
Defective
Incorrect

Conditions for Refund Approval

To be eligible for a refund:

The request must be made within 14 days of delivery
The item must not show signs of misuse or intentional damage

Non-Refundable Items

We do not offer refunds for:

Perishable goods (e.g. pet food, treats)
Personalized or custom-made items
Personal care items (if opened or used)
Sale items or gift cards

If you're unsure whether your item qualifies, please contact us.

Exchanges

We do not offer direct exchanges. If you'd like a different product, simply place a new order.

European Union Customers

If your order is shipped within the European Union, you have the right to request a refund within 14 days for any reason, in accordance with applicable consumer protection laws.
Returns are not required for approved refund requests.

Refund Processing

Once your request is reviewed and approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at info@pawtastic-pet.store.

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